FAQs

We offer a range of customization options for our cotton candy machines, including size, color, branding, design, and functionality adjustments. Our team will work closely with you to ensure that the machine meets your unique requirements and business needs.

Guangzhou Chuangbo Information Technology Co., Ltd. (abbreviated as Chuangbo Technology) is an innovative technology enterprise in the field of intelligent commercial equipment, integrating research and development, production, sales, and operation. The company has passed ISO 9001 quality management system certification and obtained numerous international certifications such as FDA, KC, SAA, CNAS, CE, SGS, UL, UKCA, RoHS, and Chinese quality CCC/CQC certifications. Chuangbo Technology is also recognized as a high-tech enterprise and has been awarded titles such as AAA China Integrity Entrepreneur, AAA Integrity Management Demonstration Unit, etc.

The main products of Chuangbo Technology include fully automatic cotton candy vending machines, popcorn vending machines, ice cream vending machines, balloon vending machines, milk tea vending machines, sugar painting vending machines, chocolate candy bean machines, photo booths, and nail art vending machines, which have been put into use in many countries and regions around the world. The company is committed to providing products with superior performance and creating unprecedented value in the field of intelligent devices.

International Standardization: The company’s products meet international standards with continuously updated technology to ensure machine stability and performance.

Strong R&D Team: Offers customization services, can interface with third-party software, and achieve custom software development and integration for clients.

Quality Service: The warranty will be 3 years for the main board and 2 years for the power supply; others are one-year warranties. If any parts are defective during the warranty without any human damage, you don't need to repair it; we can offer you a new part to exchange.

Full Function Optimization and Upgrade: Offers free updates and upgrades, supports remote backend operations, and marketing coupon functionalities.

Chuangbo Technology’s products have been deployed in more than 80 countries and regions, covering over 200 cities in China.

During the cooperation period, we will provide you with professional technical support, marketing suggestions, and timely after-sales service.

We will provide you with a draft cooperation agreement, which will be signed by both parties after confirmation to ensure the legality and standardization of the cooperation process.

The production timeline depends on the level of customization and order volume. Typically, our lead time is between 15 and 30 days. We’ll provide a detailed timeline after understanding your specifications and needs.

Yes, all our custom cotton candy machines come with a one-year warranty covering parts and repairs. Additionally, our support team is available to help with maintenance and troubleshooting beyond the warranty period, ensuring long-term satisfaction.

To place a custom order, please contact us directly with details regarding your desired design, specifications, and quantity. Our team will guide you through the order process, provide a quotation, and answer any questions to ensure your custom machine meets your vision.

Yes, we can provide personalized, customized services according to your needs and requirements, including product logo, appearance, etc.

Customized services may be subject to appropriate customization fees based on your specific requirements, which can be negotiated with our sales team.

The time for customized services depends on your specific needs and order volume. Generally speaking, we will provide you with customized solutions as soon as possible.

Yes, you can book customized services through our official website or contact information, and our sales team will serve you wholeheartedly.

There is no fixed minimum order quantity for our customized services, but the specific requirements will vary depending on the product type and customization requirements.

The time for customization will vary depending on the complexity of the project. Generally, the production cycle is 4 to 6 weeks after the plan is confirmed.

We implement a strict quality management system, and all products undergo multiple testing processes to ensure that they meet high-quality standards.

The customization fee is evaluated based on factors such as design complexity, material selection, and production scale. We will provide a detailed quotation after demand communication.

Yes, during the customization process, we will maintain close communication with customers and allow multiple modifications before the plan is confirmed to ensure that the final design meets customer needs.

We provide a 1-year warranty. If there is any non-artificial damage failure during the warranty period, no repair is required; we can provide new parts for replacement.

We will arrange transportation according to customer needs to ensure that the product arrives safely at the designated location. At the same time, we provide professional video installation and commissioning services to ensure that the equipment is put into use smoothly.

Yes, we welcome international customers to cooperate with us, and we are able to provide multilingual support and meet the customized needs of different markets.

Customers can contact us by phone or email with specific customization requirements, and we will provide you with a detailed quote within 24 hours.

We offer international shipping with various options, including express and standard freight services. We can also arrange door-to-door delivery for added convenience. Shipping costs and times may vary based on your location.

Yes, our products support global logistics and distribution services, and you can receive our products anytime and anywhere.

Yes, we cooperate with a number of well-known logistics companies to ensure the timeliness and reliability of logistics and distribution services and provide you with a satisfactory distribution experience.

You can contact us through our official website or contact information, and our sales team will be happy to assist you.

The cooperation process mainly includes demand communication, product confirmation, contract signing, production, quality inspection, logistics, distribution, etc.

You need to provide your company information, product needs, customization requirements, cooperation intentions, and other relevant information.

The time for the cooperation process depends on your specific needs and order volume. Generally speaking, it may take weeks to months from demand confirmation to logistics delivery.

Yes, we offer bulk purchase discounts; the specific discount rate depends on the order quantity and cooperation method.

We accept a variety of payment methods, including bank transfer, credit card payment, PayPal, etc.

Yes, we provide legal invoices that can be used for reimbursement and accounting records.

Our product prices are based on a variety of factors, including order quantity, customization requirements, and market competition.

Yes, if you are not satisfied with our products, you can apply for a return within a certain return period. For specific return policies, please refer to our official website or contact our customer service team.

If you encounter any problems when using the product, please contact our customer service team in time, and we will wholeheartedly provide you with technical support and solutions.

If you find that there are quality problems with your product, please contact our customer service team immediately and provide relevant evidence; we will handle it and provide you with a solution as soon as possible.

You can contact our after-sales customer service team through the customer service contact information provided on our official website or the online customer service system, and we will provide you with timely help and support.

Our after-sales support team will respond to your inquiries and questions as soon as possible within working days to ensure that you can receive satisfactory solutions and support in a timely manner.

Yes, our products comply with relevant regulations and standards and have passed the necessary certifications and inspections. Details are available.

Our company is the professional manufacturer in Panyu, Guangzhou, China. And you are warmly welcome to visit our factory anytime. 

Language can be customized. We have exported to more than 30 countries and have a wealth of overseas experience. 

Payment can be made with banknotes, coins, and credit cards, or payment is available if your local network environment permits. 

About 1 min for simple fancy, about 2 min for complicated patterns. 

We usually quote within 24 hours after we get your inquiry (except on weekends and holidays). If you are very urgent to get the price, please email us or contact us in other ways so that we can offer you a quote. 

Yes. Please feel free to contact us. 

It depends on the order quantity and the season you place the order, usually we can ship within 10-15 days for small quantity,and about 30 days for large quantity. 

It depends on what payment method you want to use. If you place an order, please contact me. 

It could be shipped by sea, by air, or by express (EMS, UPS, DHL, TNT, FedEx, etc.). Please confirm with us before placing orders. 

We can do the order and payment via Alibaba Trade Assurance, like PayPal can guarantee your benefit. 

The machine has a one-year warranty without human damage; some parts have a half-year warranty. For specific matters such as maintenance and repair, please contact the sales manager. 

All goods are ex-works prices, and the freight is the responsibility of the customer. For the actual freight, please contact the sales manager. 
Due to the customer's personal problems, the address is incorrect, the phone is not available, etc., the costs incurred due to the detention of the goods or the refusal of the goods shall be borne by the customer.