Comprehensive Vending Machine Service Solutions

Our service concept

7*24 hours all-weather service

At Chuanbo Technology, we are well aware that high-quality service is the key to customer satisfaction. We are committed to providing customers with comprehensive and professional services to ensure that customers can get the best experience at every stage. Whether it is pre-sales consultation, sales process or after-sales support, we always put the needs of customers first to ensure that customers have no worries in the process of using our products.

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Service Advantages

Professional Team

We have a highly qualified professional team whose members have rich industry experience and can provide customers with accurate advice and solutions.

Personalized Customization

According to customer needs, we provide flexible customization services to ensure that each product meets the unique requirements of customers and meets the needs of different markets.

Strict Quality Control

We implement strict quality management during the production process to ensure that every link meets international standards and wins the trust of customers with high-quality products.

Comprehensive Technical Support

Our technical support team is on call 24/7 to provide customers with fast response services and solve any problems encountered by customers during use.

Continuous after-sales follow-up

We promise to keep in touch with customers after the product is sold, make regular return visits, ensure customer satisfaction and listen to feedback to continuously improve service quality.

Pre-sales service

Demand analysis

Our professional consultants will communicate with customers in depth to understand their needs and expectations in detail. Through demand analysis, we are able to provide customers with personalized solutions to ensure that the products meet their specific requirements.

Product recommendation

Based on customer needs, we will recommend the most suitable products and configurations and provide corresponding technical parameters and function introductions. Our team will ensure that customers can clearly understand the advantages and characteristics of each product.

Sample display

We welcome customers to visit our exhibition center or provide samples for customers to try. Customers can experience the quality and performance of our products in actual operation, so as to make more informed purchasing decisions.

Customized solution design

After confirming the needs, our design team will provide customers with a preliminary customized solution to ensure that customers are satisfied with the design and function of the final product.

In-sales service

Production tracking

After the order is confirmed, we will provide production progress tracking services, and customers can check the order status at any time. Our team will communicate with customers regularly to ensure that customers are aware of the production progress.

Quality monitoring

We implement strict quality management during the production process to ensure that every link meets the standards. During this period, we will conduct multiple quality inspections to ensure that the product quality meets the highest requirements.

After-sales service

Training support

After the equipment is installed, we will provide customers with comprehensive operation training to ensure that customers can master the use and operation procedures of the equipment.

Technical support

Our technical support team is on standby at any time to solve any problems encountered by customers during use. Customers can contact us by phone, email or online consultation.

Warranty Policy

We provide a 3-year warranty for the motherboard, a 2-year warranty for the power supply, and a 1-year warranty for other products. If any component is defective during the warranty period and there is no man-made damage, you do not need to repair it. We can provide you with a new component for replacement to ensure the interests of customers.

Customer Feedback

We value customer feedback and regularly collect customer experience and suggestions to continuously improve our products and services. Customer satisfaction is our driving force.

Maintenance service guarantee

At Chuanbo Technology, we value the customer's experience and promise to provide efficient and reliable maintenance service guarantees to ensure that your equipment is always in the best operating condition.

Professional maintenance team

We have an experienced maintenance team with professional technical knowledge and rich practical experience, which can quickly and accurately diagnose and handle various equipment failures.

Quick response mechanism

In order to reduce customer downtime, we have established a quick response mechanism. After receiving the customer's maintenance request, we will give feedback within 24 hours and arrange technicians to go to the site for maintenance as soon as possible.

Warranty policy

All equipment is sold. After the motherboard warranty is 3 years, the power supply warranty is 2 years, and the other warranty is 1 year. If any part is defective during the warranty period and there is no man-made damage, you do not need to repair it, we can provide you with a new part for replacement. During the warranty period, if the equipment fails due to material or workmanship problems, we will provide free repair or replacement parts.

Accessories Guarantee

We provide original accessories guarantee to ensure that the accessories used for repair are high-quality original parts to extend the service life of the equipment.

Professional customization, empowering smart retail

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We are an enterprise focusing on the R&D and production of intelligent retail robots, intelligent Internet of Things applications, and integrated applications of multi-axis commercial robots.

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